Voice and academia – when do we speak out?

Voice and academia – when do we speak out?

In his classic work, Hirschman (1970) refers to ‘exit, voice and loyalty”, noting that the easier it is to leave an environment of discontent, the lower the voice. Voice, however, is more helpful, in that it explains decline. Of course, exit from AOM is a rather simple task, we do not have a monopoly on scholarly conferences or journals in management. Yet, recently, there was active and serious discussion including members mentioning leaving, boycotting, and resigning their AOM membership.

On Jan.27, President Donald Trump issued the now familiar executive order restricting and/or banning anyone from 7 different countries from visiting the USA. What followed, in addition to the subsequent court order cancelling this directive, was a stream of protests from various organizations, including Academic organizations, such as the APA, ASA, etc.. I have listed many of these responses at the end of this blog for your reference. In most cases, the language is explicit: restricting travel to individuals according to their national origin went against the values of many of these organizations, and their objection was unambiguous.

The ruling also challenged our own Code of Ethics at AOM:

The AOM ensures that attention is paid to the rights and well-being of all organizational stakeholders.

 AOM members respect and protect civil and human rights and the central importance of freedom of inquiry and expression in research, teaching, and publication.

Further:

Worldview. Academy members have a duty to consider their responsibilities to the world community.

In their role as educators, members of the Academy can play a vital role in encouraging a broader horizon for decision making by viewing issues from a multiplicity of perspectives, including the perspectives of those who are the least advantaged.

Our own president, Anita M. McGahan, weighed in, but unfortunately, her letter lacked the robust character of many of the academies listed below. Rather, she attempted a ‘work around”, and I quote a few paragraphs as follows:

“First, the AOM is suspending the requirement of attendance as a condition of inclusion in the program at the Annual Meeting for those affected by the travel restrictions.  All scholars whose work is accepted to the conference but are not able to enter the United States from travel-restricted countries will have access to sessions in which they are presenting through virtual means.  Second, we will also share with you, via our website, the best information that we have about Visa application processes for those who want to attend.  We encourage any member from the affected countries who wishes to attend but cannot because of travel restrictions to contact us so that we can work with you toward participation”

“The vision of the AOM is to inspire and enable a better world through our scholarship and teaching about management and organizations.  I encourage AOM members to double down on the scholarly agenda. Let us be more engaged, creative, and committed to scholarship and teaching on the issues of our day.  Let us stand together in Atlanta in solidarity with our diverse membership as the world’s premiere association of management scholars and business-school professors.  Academic integrity is our strength.  Through our scholarly discussions and debate, we can find a way forward together.  This is the AOM’s purpose and this cannot and will not change”.

 

Many of members, including myself, wrote letters of protest to our president. We felt it important that AOM make a stand on this important issue. A healthy dialog subsequently ensued on numerous listservs.  It turned out that Anita was constrained by AOM policies that would not allow AOM to take political stands.

The policy was: “The Academy of Management does not take political stands. Officers and leaders are bound by this policy and may not make publicly stated political views in the name of the AOM or through use of AOM resources.”

As a result, I was very pleased to note that AOM policy has changed – albeit subtly, our policy as follows:

The newly amended policy on political stands is: “The Academy of Management does not take political stands. Officers and leaders are bound by this policy and may not make publicly stated political views in the name of the AOM or through use of AOM resources. However, under exceptional circumstances, and with the consensual support of the Executive Committee and in consultation with the Board of Governors, the President is authorized to issue a statement on behalf of the AOM when a political action threatens the existence, purpose, or functioning of the AOM as an organization.” This policy is under embargo for 90 days.

I wish to thank Anita, the Board of Governors, our members who voiced concerns, and all the other members involved for their work in rapidly addressing this important issue head on, by acknowledging that under certain circumstances, voice is important.

While many of us are fortunately enough to live in a democracy, we also are members of a global community of scholars. We have seen what happens when communities of scholars fail to adequately rise up against measures that limit or constrain academic freedom. We need not look far to see this freedom being denied our colleagues in various places, at this very moment. There are times when making a political stand is necessary to meet challenges attacking the very substance of what we do as scholars. While these will hopefully be few and far between, it is important that we acknowledge our own responsibility for voice, least we have only to exit. If nothing else, modifying our rules has engendered more loyalty.

Statements from various associations follow:

http://www.asanet.org/news-events/asa-news/statement-american-sociological-association-concerning-new-administrations-recent-and-future

https://news.aamc.org/press-releases/article/executive-order-immigration-013017/

The AAG:
http://news.aag.org/2017/01/aag-statement-on-president-trumps-executive-order/

APSA

http://www.politicalsciencenow.com/comment-on-apsa-statement-regarding-president-trumps-executive-order-protecting-the-nation-from-foreign-terrorist-entry-into-the-united-states/

COMPtia

https://www.comptia.org/advocacy/policy-issues/immigration/2017/01/30/comptia-statement-on-president-trump’s-executive-order-on-immigration

CRA

http://cra.org/govaffairs/blog/2017/01/cra-expresses-concern-new-executive-order-suspending-visas/

APLU

http://www.aplu.org/news-and-media/News/aplu-statement-on-trump-administrations-new-order-temporarily-banning-citizens-of-seven-countries-from-entering-us

AAUP

http://blog.press.princeton.edu/2017/01/31/statement-on-immigration-order-from-aauparl/

AAAS

https://www.aaas.org/news/aaas-ceo-responds-trump-immigration-and-visa-order

 

 

AOM, Political Positions & Realities

In this tumultuous political climate, many professional associations and research institutes are finding themselves in a challenging situation. The AOM is not immune. Indeed, the global nature of the Academy means we have a number of complex dilemmas to consider, as well as practical problems associated with travel to the annual meeting in Atlanta, Georgia next summer.

The Academy’s Executive Committee advanced a proposal to amend the policy on political stands:

“On February 5th, the Executive Committee unanimously approved an amendment to allow stands on an exceptional basis. This amendment was approved on February 10th in an extraordinary meeting of the Board of Governors. The AOM will take a stand when our purpose, existence, or function as an organization is threatened. The policy will be embargoed for 90 days while a task force explores how the policy will be elaborated and implemented (please see below for additional information on both the policy and the task force).”

In the meantime, it is important that leaders and members know what can and can’t be said and done in the name of the Academy of Management.  Please take a moment to review updated answers to frequently asked questions.

The mission of the AOM is to “To build a vibrant and supportive community of scholars by markedly expanding opportunities to connect and explore ideas.” Our Code of Ethics reminds us of of our commitment to “respect the dignity and worth of all people” and points out that “Academy members have a duty to consider their responsibilities to the world community.” Standing for our values and principles is easy when they aren’t tested!

We are also exploring a range of member suggestions, such as increased reliance on web-based technologies and video-conferencing. If you are directly affected by the ban, or you have suggestions for other ways in which we can support and enable scholarly participation by affected scholars, contact Taryn Fiore at tfiore@aom.org.

 

Theory Meets Practice: Executives in the Ethics Classroom Let’s Compare Notes!

by Diane L. Swanson, PhD    Kansas State University

theory-73181_1280Why this blog?

I am sharing my experience in team teaching ethics with a corporate executive because I want to hear from others who have done something similar. It is difficult to find such experiences documented anywhere; therefore, it would be ideal if Academy of Management members would share their thoughts on this subject here.

How my team teaching with an executive started:  

Approximately four years ago, I started team teaching my graduate professional ethics elective in our college of business with a recently retired senior executive.  This came about because the then dean of our college stopped me in the hall one day and asked if I wanted to team teach with our newly arrived executive in residence.

I usually pause for at least a few minutes before making any decision, not to mention one that affects my classes. However in this case, I quickly said “yes.”  Although I hadn’t yet met this gentleman, the dean told me of his stellar career with a Fortune 500 company and of his sincere interest in business ethics education.   I also knew that he was still serving on three boards of directors.

That was enough for me.

To make a long story short, this executive and I soon met to plan our experiment in team teaching. This coming fall will be our fourth semester team teaching this graduate course.

In due time, the dean put me in touch with yet another executive who helped me create an ethics teaching module for my MBA triple bottom line class.  Soon afterwards, a law partner of a large global firm started flying to campus twice a year to give lectures on ethics in my undergraduate and graduate classes and to our college’s professional advantage students.

I can attest to the advantages of these arrangements, especially the benefits from the team teaching arrangement.

Benefits of the team teaching:

  • The very presence of this executive in the classroom speaks volumes to students about the importance of ethics in the workplace.
  • The executive boosts this subject’s relevance by giving concrete examples of how and why ethical behavior in the workplace matters. Student teaching evaluations show as much.
  • Students are looking for role models. They want to take advice from a successful business executive, especially when it is given face-to-face in an ethics classroom.
  • What this executive has added to the class has influenced the topics covered in this course. Notably, given my teaching partner’s experience as a former senior vice president of a Fortune 500 firm and his role as a current board member for three organizations, I have added material on corporate governance to the course.
  • This executive has touched the lives of students in ways he may never know. I have heard from former students who tell me that their interactions with him made a positive difference in their professional lives. Three of them have offered to give back in kind someday. There could be a chain reaction taking shape!
  • The executive tells me that he enjoys helping students and giving back to society in this role.
  • I continually learn about developments in practice, especially those that affect the C-suite.

Our method in brief:  

My teaching partner is active in our classroom. (I now think of it as our classroom!)  He attends classes, meets with students in groups, and gives them thoughtful feedback on their presentations.  The method that works best for us is that I teach the models and then ask for his comments and observations.  Examples of the questions I pose to him include: How is this model relevant to practice in your view?  How is it not?  Could the model be altered to address practice better?

The most interesting conversations begin.  Essentially, we engage in looking at the models and material more critically.   Since this elective is just as much a course in critical thinking as it is a course in professional ethics, these conversations are a real plus.

Let’s compare notes!

Again, please feel free to use this blog site to weigh in on this topic. It would be nice to create some notes on best practices!

 

Diane L. Swanson, PhD
Professor of Management and Edgerly Family Endowed Chair of Business Administration
Founding Chair, Business Ethics Education Initiative
Kansas State University http://cba.k-state.edu/departments-initiatives/business-ethics/index.html
Co-editor: Advancing Business Ethics Education (2008) and Toward Assessing Business Ethics Education (2011)

Ethics? Let’s talk! Plan now for Atlanta sessions.

rightandwrongdecisionsWhat does it mean to act ethically?

Is it basically to “do the right thing”? We only have to peer out of our office windows to see that what one thinks is the right thing, the appropriate attitude, justifiable behavior, is utterly, perhaps terrifyingly wrong to someone else. What is the right thing, and who is the arbiter?

As academics, scholar practitioners, or students, much of our work is done privately. No one can see what we’re doing when we’re crafting a paper, analyzing data, or conducting a peer review on someone else’s work. If we cut corners or cheat the risk may not be obvious, or it may take time before those closed-door deeds become public. Other activities are public, and may have an immediate impact on other’s well-being, or careers. Even so, the right action, the ethical behavior, may not be entirely clear.

Members of the Academy need to be on the same page about what is right, and we can readily find that page– it’s called our Code of Ethics. The code spells out expectations for all of us in General and Professional Principles. Ethical Standards spell out “enforceable rules” for activities within the context of the AOM.

All members are expected to uphold the Code, but it is clear that many have not reviewed it to see what they have endorsed by joining the AOM, or perhaps wait until a problem arises before consulting it.

Like any document of this kind, it is useless unless we bring it to life in the ways that we think and act. The Ethics Education Committee (EEC) is responsible for bringing the Code of Ethics to the attention of our members– and the Ombuds Committee is responsible for providing guidance when dilemmas arise. EEC members are available to assist your Division Consortia, or other sessions you offer at the annual conference. We offer a flexible menu of options, and encourage you to contact us to discuss the best way we can work together in Atlanta.

We can offer the following types of sessions for your meeting, Division Consortium or Committee:

  1. Presentation and Discussion: A 60-minute interactive session to provide a broad overview of business and professional ethics, values and the AOM Code of Ethics.
  2. Focused Session and Discussion: A 30 to 60-minute session on a specific topic such as academic honesty, ethical dilemmas in collaborative research and writing, or an area you identify.
  3. Q & A Forum: Collect the questions your doctoral students or early career faculty have about ethics and the AOM in advance, and will come prepared to answer, and discuss them.
  4. Code and Procedures FAQ: A 30-minute introduction to the AOM Code of Ethics, who does what at the Academy in the ethics area, including the role of the Ombuds and ways to get help.
  5. Discussant: An EEC member can attend an ethics session you are offering in a consortium, PDW, or symposium, and answer questions as needed about the AOM Code, Ombuds roles etc.

Please contact EEC Chair Janet Salmons (jsalmons[at]vision2lead.com or with the contact form below) to discuss ways the EEC can help ensure that new and returning members your area of the Academy are familiar with the principles and standards they agreed to uphold.

Journal editors – unregulated and unmonitored

HI Friends

I’ve been quiet for a couple of months – summer schedule and all – and wanted to get back to the blogosphere. I’ll try and be more diligent.

Many strange things have been brought to my attention over the summer, but I thought I would start with a more personal experience. That way, if anyone want’s to comment, at least one side of the equation is available.

Last spring we sent a paper in to an unnamed FT50 journal. Normally, these top journals reply within three months – at least – that has been my experience until now, for the most part. One consequence of the enhanced competitive environment is that journal editors seem to invite submissions by promising faster turn around.

In any case, a full six months went by, without hearing from the journal. As a result, I contacted the editor directly.  The editor immediately responded, on a Friday,  by saying “I should have contacted him earlier” and that he would ‘get on it’. By Monday, we had our rejection, along with only one review, and a note from the editor saying he was unable to get a second review. He didn’t even bother adding his own comments to the rejection letter. Needless to say, the first review was not very helpful, but that is beside the point. This little exchange once again brings me to question the authority, transparency, and lack of professionalism sometime exhibited by editors of even top journals. One cannot help wondering, given the importance of these gate-keeping roles, how it happens that we have processes that appear cavalier, with no recourse regarding accountability, transparency, appeal, or arbitration. In this particular case, my career does not hinge on the outcome – but I must report – in many cases where individual careers are in jeopardy, I have more often observed arrogance than compassion.

So, this brings me to raise an important question – and I must highlight – this question does NOT apply to Academy of Management journals, where transparency and fairness seems to be much more institutionalized.

Who appoints these people as editors?

Who governs their behavior?

Why do we allow autocratic and incompetent behavior by editors, even of prestigious journals?

In my view, we have a serious professional need for an equivalent of ‘rate my professor’ for academic journals. Such an idea was posed a few years ago in the Chronicle of Higher Education by Robert Deaner who called for a “consumer reports for journals”. We could monitor and evaluate the review process, the editorial process, the time taken, and other aspects of peer review. If anyone is interested in starting such an activity, please let me know – as I think we really need some monitoring out there.

Happy Research!

Benson

 

The Moldable Model

by Don Dunn, PhD

Wrightandwrongdecisionse have researched ethical leadership for nearly 100 years, but not as extensively and with as complicated methodology as during the new millennium. Due to the ethical failure or dark leadership of so many corporations during the early years of the 21st Century, the study of company ethics has hit a feverish pitch in looking at best practices and organizational behavioral results.

Much of the literature on ethical leadership, specifically in the area of how we lead and manage ethics at the organizational or corporate level, offers a wide variety of components or processes needed to assure that a company operates ethically. The literature offers components such as codes, rewards, discipline, ethical training and communication, decision-making tools, accountability processes, and/or the new kid on the block – ethical audits. In reviewing the literature, I noticed that there was not a consensus on one model of consistent components to lead and manage ethics. Would it not be advantageous to know that there was some sort of model or framework by which any organization in any industry of any size could create, improve, or enhance its ethical culture? Would it not be beneficial to busy executives to have a framework that could easily be implemented in their organizations that would guide company ethics?

That was the problem and purpose of my research using a qualitative, multiple case study approach sampling three organizations of global, regional, and local reach that had demonstrated strong ethical processes. In researching these organizations, collecting data from three different sources, I was able to determine that a model of consistent components emerged from the single- and cross-case analysis.

The model is called the Moldable Model© (MM) because it has a fixed framework of three components that all organizations can use, but then can adapt or mold those fixed components to fit company-specific needs. The MM includes the fixed framework of these components: role modeling, context, and accountability or as delivered in the three R’s of corporate ethics: (1) Role modeling, (2) research Reasons or outcomes for being ethical, and (3) Responsibility or holding employees accountable for company values. Role modeling based on social learning and social exchange theories can be implemented in different ways in the organization; it is a leadership function (influence relationship). Reasons to be ethical are numerous, and specific reasons can be selected by the company to share with and to motivate employees toward ethical conduct. Responsibility or holding all employees responsible for company values is a management function (authority relationship) and includes a choice of several activities such as hiring protocols, consistent ethics training, communication of company ethics, rewards and discipline, ethical audits, and/or employee evaluations that include adherence to company values.

Specific explanations and implementation processes of the MM are available in my recently published book by Business Expert Press: Designing Ethical Workplaces: The Moldable Model©. The book was written for use in executive MBA programs and for PDWs, while based on solid research.

See: Dunn_BEP_Designing Ethical Workplaces-TheMoldableModel (4)

Ethics and Creating a Healthy & Inclusive World

From Kathryn Goldman Schuyler

One of the large ethical questions we face in teaching about organization change and development relates to who is included and who excluded in societal ‘progress’ stimulated by business.  These two sessions build upon a new book about creating a healthy world, with noted thought leaders like Otto Scharmer, Bob, Quinn, and Riane Eisler—each of whom has addressed questions of power, dominance, includion and exclusion, and purpose in their writings for years. what an opportunity to interact with them directly!

What is our role as scholars in creating meaningful organizations and a healthy world?  The AOM presents two interconnected sessions to nourish dialogue on this important question.
[1] Highly interactive PDW on Leadership for a Healthy World – SATURDAY 10:15 am -12:45 pm Marriott, Northeast Marquis Ballroom. 
Otto Scharmer, Robert Quinn, Susan Skjei, and Kathryn Goldman Schuyler will create an atmosphere that invites you to explore what is meaningful to you with regard to societal health! This PDW highlights how shifting the inner place from which you operate as a leader so you connect to the sources of your own self (your own humanity, your own creativity) is key to transformative change. We focus particularly on how we create meaning for ourselves and others. What makes work feel meaningful? Meaningless? What is the role of leaders in this—and your role? The session will alternate between short talks by these distinguished speaker and breakouts that allow everyone to participate actively.
[2] Go deeply into the thinking behind the new ILA book CREATIVE SOCIAL CHANGE: Leadership for a Healthy World, which builds on thinking by Otto Scharmer and Robert E. Quinn (who will speak) as well as Meg Wheatley, Ed Schein, and Peter Senge about the nature of organizational health. Showcase symposium: Leading Meaningfully

MONDAY 11:30 am, Marriott, Grand Ballroom Salon E, with Otto Scharmer, Robert Quinn, Riane Eisler, Samuel Wilson, and Kathryn Goldman Schuyler.

This symposium fosters dialogue among these noted thinkers on the interconnections among leadership, sustainability, the long-term viability of the planet, organizational development, and how these depend on meaningful organizations. Brought together, these arenas of research and action can influence events globally and contribute to creating a healthy society. The distinguished speakers are respected internationally for their diverse contributions to thought and action related to creating such a healthy world. While all are contributors to our new book, the symposium brings them together for a first time in person to discuss the interconnections among their different perspectives and experience.
[3] Come meet Otto Scharmer, Bob Quinn, and me at the Emerald Booth in the exhibit hall on SUNDAY at 2:30 for drinks and snacks—and get your copy of Creative Social Change signed by Otto Scharmer, Robert Quinn, and Kathryn Goldman Schuyler!!

Let’s explore ethics in Anaheim!

ethics clipartThe AOM annual meeting is just around the corner. If you are like me, you are sifting through the ginormous digital program to constructyou a personal schedule– and hoping it will require you to run around too much in order to attend the sessions that interest you.

If ethics is a topic of interest, perhaps this compilation of sessions will help you find the ones you want to attend:

Sessions about Ethics 
AOM 2016 Annual Meeting Custom Program for Ethics

Of course, I hope you’ll join us in the Ethics Education Committee Open Forum sessions on Saturday! All are welcome: students, practitioners, new and experienced academics from any Division.

These Open Fora give us a chance to discuss issues and concerns related to our membership in the Academy of Management as well as in our academic and professional lives. The Ethics Education Committee truly listens to the dilemmas and great examples shared in the sessions and we use the notes to guide our activities in the coming year.

Open Forum on Ethical Scholarship
Program Session: 423 | Submission: 18385 | Sponsor(s): (AAA)
Scheduled: Saturday, Aug 6 2016 4:00PM – 5:30PM at Anaheim Marriott in Elite Ballroom 1

Facilitators Janet Salmons, Deborah Mullen, and Charles Fenner will catalyze discussion about ethical dilemmas in research, instruction, and publication arenas. 

The 2nd forum will focus on global issues in Academy membership and our field. Luckily, no running is involved between our sessions!

Open Forum on Global Ethics for Business & Academia
Program Session: 454 | Submission: 18386 | Sponsor(s): (AAA)
Scheduled: Saturday, Aug 6 2016 5:45PM – 7:15PM at Anaheim Marriott in Elite Ballroom 1

Special guests: Jonas Haertle, Head, Principles for Responsible Management Education Sec & Academic Affairs, UN Global Compact Office, United Nations

and

Mark Meaney, Chairperson, North America Chapter
Principles for Responsible Management Education (PRME)

PDW Making Ethical Codes Meaningful

SIM and the Ethics Education Committee collaborated on a caucus held in Vancouver. In small groups, participants examined themes and potential revisions to the AOM Code of Ethics. We are now using the notes from that caucus as we work to propose changes to the content and format of the Code. In Anaheim, SIM will offer an excellent opportunity to continue the conversation, and consider ethical codes in the context of this year’s theme of “Meaningful Organizations.” I invited Scott Taylor and Laura Spence to share information about this important PDW, and I hope to see you there! –Janet Salmons, Chair, EEC

Making Ethical Codes Meaningful – Change, Community and Voice
Scott Taylor and Laura Spence

#161 MAKING DIVERSITY & INCLUSION MEANINGFUL: MOVING FROM DE JURE CODES TO DE FACTO PRACTICE
Friday August 5, 4.15-6.15pm
Sheraton Palm Hotel, Palm East. All welcome!

If we know anything with certainty in the field of business ethics, it’s that ethical codes don’t guarantee ethical actions. Many colleagues use the Enron code of ethics in teaching to demonstrate this – a spectacularly detailed, glossy, hortatory 65 page document, that was systematically ignored and derided by most working in that unhappy organization. An extreme example of code-practice disconnect, for sure, but one that we should always have in mind when we develop and promote ethical codes, such as the one to which all AOM members are automatic signatories. Need a reminder of what it you have agreed to? Take a look here.

It is no surprise that we don’t all have the content of the AOM code memorised, and that needn’t mean that we are acting in contradiction to it. Or indeed our practise might naturally exceed the expectations set out in the AOM code. However, there are times when observable practice contravenes the code.  Whatever your position on the value of codes of conduct – and they are subject to critique themselves of course – if you are member of AOM, you have committed to following this one.

To think through and act on the potential for code-practice disconnect, we decided to put together a PDW in Anaheim this year on the topic of bringing codes into practice with a view to identifying practical steps through an interactive workshop. We asked people from Africa, Europe, North America and South America to come together and make provocative presentations about putting formal professional ethics into meaningful practice. Presenters and discussants will talk about their experiences of working with police forces, social movements, and academic colleagues, in practising and analysing how ethics happen in complex organizations.

One of the intellectual reasons for putting this workshop together was the realisation that management researchers and educators have been writing and talking about the gap between codes and practice for as long as management and organization studies has been taught and written. This observation was the central pillar of, for example, Melville Dalton’s classic book Men Who Manage (first edition 1959!): official behaviours, represented in codes and guidelines, and unofficial actions, observed in everyday organizational life, were universally characterised by being markedly different. Why have codes if we don’t intend to act on them? And as the entries on this blog to date show, the key first step is to think, talk, and write about the gaps. That’s the first purpose of this workshop.

Like Dalton, though, we also want to take a second step, towards taking action. To that end, we’re creating a space where people can listen to and talk about very concrete possibilities: social activism, implementing quotas, protecting the conditions for voices to be heard, and occupying formal offices (in AOM and in our own employing institutions). None of these things are easy to do, especially when the everyday demands of academic work is so high, and when so many positions are precarious, framed by short-term contracts, pressures to publish, managerialism, and student assessments of our teaching.

However, if we don’t take up the challenge to bring what we know about ethics to our own profession as well as to the organizations that our students work in, then what, really is the point? First, we leave ourselves open to accusations of hypocrisy – if our own house isn’t clean, then we have no right to tell others how to maintain theirs. Second, we’re likely to experience significant cognitive dissonance – and again, we know from the research we do as a community, that’s not great to live with. Finally, it’s simply the right thing to do – as a profession, despite steadily degrading working conditions, many of us still have the privilege of being (mostly) in control of our own workplaces, institutions, and practices. In that sense, we have the freedom to think about and take pro-social, progressive action in our own working lives, as well as promoting this to others.

Do join us, and come armed with your challenges and solutions relating to the practice of ethics in the Academy of Management. We are keen to have a diverse and engaged workshop, so bring some innovation and energy too!

#161 MAKING DIVERSITY & INCLUSION MEANINGFUL: MOVING FROM DE JURE CODES TO DE FACTO PRACTICE
Chair:
Laura Spence, Royal Holloway, University of London, UK.

Presenters:

  • Rafael Alcadipani, Sao Paulo School of Economics/FGV-EAESP, Brazil. Practising diversity in extreme organizations.
  • Yvonne Benschop, Nijmegen School of Management, Radboud University, Netherlands. Formal and informal networking to promote diversity and inclusion.
  • Lauren McCarthy, Copenhagen Business School, Denmark. Social movement and action, technology and feminism for inclusion.
  • Patrizia Zanoni, Hasselt University, Belgium. The challenges of engaged scholarship on diversity and inclusion.

Panel:

  • Alex Faria, Brazilian School of Public and Business Administration /FGV-EBAPE, Brazil. Practising diversity and inclusion through post- and decolonial thinking.
  • Sarah Gilmore, University of Portsmouth, UK. Bureaucracy and holding office in service of inclusion.
  • Scott Taylor, University of Birmingham, UK. Building inclusive communities.

    Discussants:

  • Eileen Kwesiga, Bryant University. HRM and diversity.
  • Nceku Nyathi, University of Cape Town, South Africa. Values based leadership.

Sponsored by the Diversity & Inclusion Theme Committee, Critical Management Studies, Gender & Diversity in Organizations, Social Issues in Management.

 

 

PDW “Why Can’t We All Just Get along? Practical Conflict-Management Techniques and the Role of the Ombudspersons”

neutral

by Mary Sue Love, Ph.D.
AOM Ombuds Committee

In a recent blog post from AOM Ombuds Greg Stephens, he introduced the Ombuds service and promised to speak to each of the International Ombudsman Association principles.  As another AOM Ombuds, today, I want to talk about being neutral and impartial, particularly our “responsibility to consider the legitimate concerns and interests of all individuals affected by the matter” and our commitment to help “develop a range of responsible options to resolve problems” (See: https://www.ombudsassociation.org/IOA_Main/media/SiteFiles/IOA_Standards_of_Practice_Oct09.pdf).

Last month, my son’s roommate dropped by, and as she was venting about his lack of communication, I heard myself say, ‘you won’t be roommates for very long if you approach the situation like that.’  Needless to say, that was not neutral or impartial…and it ended up causing even more stress for my son as she went home angry, not just at him, but now at me too!

Last week, she dropped by again with a new list of complaints. This time, I didn’t scold her or tell her how to manage my son.  I asked questions about her perspective, and then about his.  Two marvelous things happened; first she didn’t get angry and storm out (good for my son).  But more importantly, after her feelings and concerns were acknowledged, she was able to be a bit more reflective about his perspective, what he might be thinking and feeling in the situation. That’s exactly why Ombuds need to be neutral and impartial.

It’s our job to help you understand:

  • the situation,
  • your reaction,
  • the other party’s stance,
  • and find a well-rounded perspective with possibilities for resolving your dispute.

My son and his roommate are still struggling to find a resolution to their very different living styles.  But, this time, I behaved differently.  I put on my Ombuds hat, I didn’t judge, I didn’t lead.  Will it resolve their dispute?  No, of course not.  But, her new perspective just might give them a chance!

Stone, Patton, and Heen call this the ‘third story,’ in their book Difficult Conversations: How to Discuss What Matters Most, or a perspective that both sides can agree on.  While it’s work, it’s work worth doing. Here’s a bit more on the concept: http://www.pon.harvard.edu/daily/conflict-resolution/telling-the-third-story/.

As a matter of fact, we’ll use this and many other concepts in our PDW “Why Can’t We All Just Get along? Practical Conflict-Management Techniques and the Role of the Ombudspersons” in Anaheim on August 6th at 3:15 PM (Hilton Anaheim, Catalina 4) http://my.aom.org/program2016/SessionDetails.aspx?sid=11002. We’ll share and practice helpful conflict management techniques and offer a Q & A on the role of the ombuds.

And, if you need help with your roommate, or if you just like the artwork above (which is theirs), here’s one group of students’ work on roommate/relationship conflict http://stopthefight.org/?page_id=64.